Legal
PRIVACY POLICY
Last updated: April 21, 2026
The Prevail Movement ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Create an account on our website
- Book an appointment or consultation
- Subscribe to our email updates
- Contact us through our website or phone
This information may include:
- Name: your full name as provided during registration
- Email address: used for account access, communications, and updates
- Phone number: used for appointment reminders, account notifications, and text message communications
- Account credentials: email and password used to access your agent portal
How We Use Your Information
We use the information we collect to:
- Provide access to our agent portal, training materials, and resources
- Send appointment reminders and confirmations
- Communicate important updates about your account or our services
- Send text messages (SMS) related to your account, appointments, and the Prevail Movement
- Respond to your inquiries and support requests
- Improve our website and services
Text Message (SMS) Communications
If you provide your phone number and consent to receive text messages, the following terms apply:
- Message content: You may receive text messages related to your account, appointment reminders, training updates, and information about The Prevail Movement.
- Message frequency: Message frequency varies based on your activity and account status.
- Opt out: You can opt out of text messages at any time by replying STOP to any message you receive from us.
- Help: For assistance, reply HELP to any text message.
- Costs: Message and data rates may apply. Check with your mobile carrier for details about your messaging plan.
- Supported carriers: Our messaging services support all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others.
Your consent to receive text messages is not a condition of purchasing any goods or services. You may opt out at any time without affecting your account access.
Data Sharing
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with:
- Service providers: Trusted third parties that help us operate our website and deliver services (e.g., hosting, authentication, messaging platforms). These providers are contractually obligated to protect your information.
- Legal compliance: When required by law, regulation, or legal process.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Storage and Security
Your information is stored securely using industry standard encryption and security practices. Account data is protected through our authentication provider with encrypted connections. While no method of electronic storage is 100% secure, we implement appropriate technical and organizational measures to protect your personal information.
Cookies and Analytics
Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.
Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate information.
- Deletion: Request that we delete your personal information, subject to legal retention requirements.
- Opt out of SMS: Reply STOP to any text message at any time.
- Opt out of email: Use the unsubscribe link in any marketing email.
To exercise these rights, contact us through our website.
California Privacy Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the following rights regarding your personal information:
- Right to Know: Request the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collection, and the categories of third parties with whom we share it.
- Right to Delete: Request that we delete personal information we have collected about you, subject to limited legal exceptions.
- Right to Correct: Request that we correct inaccurate personal information that we maintain about you.
- Right to Opt Out of Sale or Sharing: Direct us not to sell or share your personal information.
- Right to Equal Service: Receive equal service and pricing even when you exercise your privacy rights.
We do not sell or share your personal information as those terms are defined under the CCPA. We have not sold or shared personal information in the preceding 12 months and do not have plans to do so.
To exercise any of these rights, submit a request through our website. We will verify your identity before fulfilling your request and respond within 45 days. You may also designate an authorized agent to make a request on your behalf, subject to verification.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us: